IT Support Technician

IT Support Technician

IT Support Technicians are responsible for diagnosing and resolving technical problems as well as assisting with the maintenance of computer infrastructure and web technology. The average salary of a IT Support Technician is $64,587 per annum.

As an IT Support Technician, your role may require you to provide remote and on-site support, install and upgrade software, and maintain operational documentation.

Salary range
Average salary $54,587
salary range
$57,991
$54,587
$71,183
Source: SEEK
Projected job growth
11% by 2020
11%
2015
2020
Source: joboutlook.gov.au
Employment by region
The top three regions for employment as an IT Support Technician are:
NSW
NSW 37.8%
VIC
VIC 23.4%
QLD
QLD 15.2%
Source: joboutlook.gov.au

Key skills required

The top skills for an IT Support Technician are:
  • Strong client focus and genuine desire to assist
  • Analytical skills
  • Persistence
  • Good communication skills
  • Able to work as part of a team
  • Patient and tolerant
  • Aptitude for technical tasks
  • Methodical and disciplined approach to problem solving
Source: myfuture.edu.au
Career pathway planner
Starting out
Starting out

Get practical, hands-on experience in the IT industry and demonstrate your skills with a support technician certification.

  • MCITP: Windows 7, Enterprise Desktop Support Technician
  • CompTIA A+
  • MCSA on Windows Server 2012
Moving up in the industry
Moving up in the industry

Expand your job opportunities with a bachelor degree. Study this Bachelor of Information Technology to broaden your expertise and prepare for a range of positions including Network Engineer or Systems Analyst.

  • Bachelor of Information Technology