IT Support Technician
IT Support Technicians are responsible for diagnosing and resolving technical problems as well as assisting with the maintenance of computer infrastructure and web technology. The average salary of a IT Support Technician is $64,587 per annum.
As an IT Support Technician, your role may require you to provide remote and on-site support, install and upgrade software, and maintain operational documentation.
Salary range
Average salary $54,587
$57,991
$54,587
$71,183
Source: SEEK
Projected job growth
11% by 2020
2015
2020
Source: joboutlook.gov.au
Employment by region
The top three regions for employment as an IT Support Technician are:
NSW 37.8%
VIC 23.4%
QLD 15.2%
Source: joboutlook.gov.au
Key skills required
The top skills for an IT Support Technician are:
- Strong client focus and genuine desire to assist
- Analytical skills
- Persistence
- Good communication skills
- Able to work as part of a team
- Patient and tolerant
- Aptitude for technical tasks
- Methodical and disciplined approach to problem solving
Source: myfuture.edu.au
Career pathway planner
Starting out
Get practical, hands-on experience in the IT industry and demonstrate your skills with a support technician certification.
- MCITP: Windows 7, Enterprise Desktop Support Technician
- CompTIA A+
- MCSA on Windows Server 2012
Moving up in the industry
Expand your job opportunities with a bachelor degree. Study this Bachelor of Information Technology to broaden your expertise and prepare for a range of positions including Network Engineer or Systems Analyst.
- Bachelor of Information Technology