Upskilled
Upskilled

Certificate IV in Information Technology Support

ICT40215

Course description

Duration

duration

12 mths

Study mode

studyMode

Online

Start date

date

Enrol anytime

  • Develop your skills as a technical support specialist with the Certificate IV in Information Technology Support (ICT40215)
  • Access comprehensive video training libraries
  • Includes vendor training for Microsoft certifications

Course details

Entry requirements

Preferred pathways:

  • Certificate III in Information, Digital Media and Technology (ICT30115) or other relevant qualification, OR
  • Demonstrated vocational experience in a range of support-related work environments
Location
Online
Start dates
Enrol anytime
Duration
Self-paced. Complete within 2 years
Study mode
Online
Education institution
Upskilled (RTO 40374)
Price
The course price can vary depending on a few factors, including your citizenship or whether you have completed any other courses. To find out more, contact the course provider.
Payment options
The course price can vary depending on a few factors, including your citizenship or whether you have completed any other courses. You may also be eligible for an upfront discount or payment plan. To find out more, contact the course provider

Have a question or ready to enrol?

Upskilled

Certificate IV in Information Technology Support

  1. Your enquiry is sent direct to the education institution
  2. We’ll confirm your enquiry has been received
  3. The education institution will respond to your enquiry

Career insights

Explore roles related to this qualification

What you’ll learn

  • Service desk, database, sustainability & network support
  • Setting up a small office network
  • Introduction to testing
  • Project management
  • Business needs analysis
  • Writing technical documentation

This course includes learning content for the following Vendor certifications:

  • MCSA: Windows 10 - Installing & Configuring Windows 10; Configuring Windows Devices
  • MTA: IT Infrastructure - Networking Fundamentals
  • MTA: IT Infrastructure - Windows Server Administration Fundamentals
  • MTA: IT Infrastructure - Security Fundamentals

Course content

22 units

  • ICTICT401 - Determine and confirm client business requirements
  • ICTSAS307 - Install
  • ICTICT418 - Contribute to copyright
  • ICTSAS410 - Identify and resolve client ICT problems
  • ICTSAS412 - Action change requests
  • ICTICT408 - Create technical documentation
  • BSBSUS401 - Implement and monitor environmentally sustainable work practices
  • BSBWHS403 - Contribute to implementing and maintaining WHS consultation and participation processes
  • ICTSAS420 - Provide first
  • ICTPMG401 - Support small scale ICT projects
  • ICTSAS425 - Configure and troubleshoot operating system software
  • ICTSAS411 - Assist with policy development for client support procedures
  • ICTICT415 - Provide one
  • ICTSAD401 - Develop and present feasibility reports
  • ICTICT413 - Relate to clients on a business level
  • ICTICT422 - Participate in ICT services
  • ICTSAS426 - Locate and troubleshoot ICT equipment
  • ICTICT421 - Connect
  • ICTSAS416 - Implement maintenance procedures
  • ICTSAS421 - Support users and troubleshoot desktop applications
  • ICTSAS414 - Evaluate system status
  • ICTSAS413 - Manage resolution of system faults on a live system

Recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Australian Qualifications Framework
Nationally Recognised Qualification

Support and delivery

When you study online with Upskilled, you will have access to:

  • A dedicated trainer for the length of the course
  • Powerpoint resources, webinars, reading materials, discussion boards, forums, assessments, videos and blogs via ‘MyUpskilled’ – a customised e-learning environment
  • Support via email, phone and MyUpskilled communication channels
  • Training libraries including Lynda.com, Pluralsight and/or ClickView

Payment options

The course price can vary depending on a few factors, including your citizenship or whether you have completed any other courses. You may also be eligible for an upfront discount or payment plan. To find out more, contact the course provider

Have a question or ready to enrol?

Upskilled

Send an enquiry direct to Upskilled (RTO 40374) about the Certificate IV in Information Technology Support.

We’ll confirm your enquiry has been received and the education institution will respond to your enquiry.


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