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Certificate IV in General Insurance


This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems, and analyse and evaluate information from a variety of relevant sources

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Course content

12 units required for this qualification. Individual institutions may offer different units.

  • BSBLDR402 - Lead effective workplace relationships
  • BSBWHS201 - Contribute to health and safety of self and others
  • FNSINC401 - Apply principles of professional practice to work in the financial services industry
  • FNSINC402 - Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • BSBCUE405 - Survey stakeholders to gather and record information
  • BSBCUS301 - Deliver and monitor a service to customers
  • BSBCUS401 - Coordinate implementation of customer service strategies
  • BSBCUS403 - Implement customer service standards
  • FNSASIC301 - Establish client relationship and analyse needs
  • FNSASIC302 - Develop, present and negotiate client solutions
  • FNSASIC304 - Provide Tier 2 general advice in general insurance
  • FNSASIC305 - Provide Tier 2 personal advice in general insurance
  • FNSCUS401 - Participate in negotiations
  • FNSCUS402 - Resolve disputes
  • FNSCUS505 - Determine client requirements and expectations
  • FNSCUS506 - Record and implement client instructions
  • FNSIAD501 - Provide appropriate services, advice and products to clients
  • FNSINC501 - Conduct product research to support recommendations
  • FNSISV401 - Evaluate risk for new business
  • FNSISV402 - Underwrite new business
  • FNSISV403 - Survey potential risk exposure
  • FNSISV404 - Underwrite renewal business
  • FNSISV405 - Analyse insurance claims
  • FNSISV406 - Use specialist terminology in insurance claims
  • FNSSAM401 - Sell financial products and services
  • FNSSAM402 - Implement a sales plan
  • FNSSAM403 - Prospect for new clients

Satisfaction with training

These are the outcomes of graduates surveyed six months after completing their training (in similar courses)*
Satisfied with the training provided
Received job-related benefits from training

Qualification recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Nationally Recognised TrainingAustralian Qualifications FrameworkNationally Recognised Qualification
1 institution offers this qualification